Please contact us if you have questions, comments, or suggestions using the form
below. We will be happy to answer all inquiries. Thank you for your business.
165 Pullman Street
Livermore, CA 94551
*Complete all fields below so we can best assist you.
We take privacy very seriously at DCG Stores. Our policy is simple:
We will not sell, rent or distribute your name, email address or other identifiable
information to any third party without your consent.
DCG Stores is the sole owner of the information collected on our sites.
When you complete a purchase online, we collect your name, shipping and billing
addresses, telephone number, credit card number and email address (optional)
so that we can process your order and ensure that it is delivered to the correct
address. We ask for your email address so that we can send you two emails following
a purchase: the first confirms your purchase and provides an order summary with
your order number; the second email provides you with a tracking number so that
you can determine the status of your order. We ask for your phone number so
that we may contact you if there are any problems with your order or shipping.
DCG Stores uses a feature of your Internet browser called a “cookie”
to assign a unique identification to your computer. This little piece of data
is stored on a customer’s hard drive to track clicks made on your computer
our store, and whether you came to our sites via a specific Internet link.
Usage of a cookie is in no way linked to any personally identifiable information
about visitors to our site. Cookies are helpful because they can be used to
help save and retrieve user names and passwords, along with information about
need to re-enter this information whenever you visit our site.
DCG Stores uses IP addresses to analyze trends, administer the site,
track user’s movement and gather broad demographic information for aggregate
use. IP addresses are not linked to personally identifiable information.
DCG Stores has third party relationships with a credit card processing
company and shipping companies. These parties are not allowed to use personally
identifiable information except for the purpose of providing these services.
These companies do not retain, share, store or use personally identifiable information
for any secondary purposes.
DCG Stores may share non-personal, non-individual information in aggregate
with our vendors and partners for research purposes only (such as traffic patterns,
sales volume and related site information).
DCG Stores contain links to other sites. We encourage our users to be
aware when they leave our site to go to other sites, as we do not guarantee
that these sites adhere to the same high standards of privacy and security that
we uphold. Users should read the privacy statements of each and every web site
that collects personally identifiable information.
DCG Stores customers have the choice of ‘opting-in’ to
receive exclusive promotions, offers, coupons and product information via email.
Be assured that if you do ‘opt-in’ to receive these special offers,
you will only receive periodic communications from us. We will not sell, rent
or distribute your email address to any third party without your consent.
At any time, you may choose to unsubscribe or ‘opt-out’ of receiving
these exclusive communications from DCG Stores. An easy-to-use link
and instructions are provided at the bottom of these types of email communications
in the event that you choose to unsubscribe. If you do choose to unsubscribe,
your email address will be removed from our promotions and news mailing list.
DCG Stores uses the most advanced security and encryption to ensure
that your personal information is safe at all times:
· The checkout and confirmation areas are secured using SSL (Secure
Sockets Layer) technology, ensuring that your credit card number and personal
data are never sent over the Internet without encryption.
· Your credit card information is stored on a secured server that is
not connected to the Internet. Statistically, using your credit card over the
Internet to make purchases at DCG Stores is more secure than using it
in a department store.
DCG Stores reserves the right to share personal information with legal
authorities to the extent required by law.
made as necessary. We feel it is of utmost importance to ensure that our customers
are aware of what information we collect, how we use it, and under circumstances,
if any, we disclose it. If at any time we choose to use personally identifiable
information in a manner different from what was stated at the time of collection,
we will notify users by way of email. Users will then have a choice as to whether
or not we may use their personal information in this revised manner.